Shipping policy
At Arkoala, we’re excited to offer Free Shipping on all orders within Australia. We’re committed to making sure your shopping experience is smooth and your purchases arrive on time. Here’s everything you need to know about our shipping process:
Shipping Coverage
Where We Ship
We provide free shipping to all locations across Australia.
Shipping Service
Standard shipping is included at no cost to you.
Order Processing
How Long It Takes
We process orders within 1 to 2 business days (Monday to Friday).
Cut-Off Time
Orders placed before 5:00 PM AEST on business days will be processed the same day. If you place an order after this time, on a weekend, or on a public holiday, we’ll start processing it on the next business day. During this time, we’ll also check to make sure your items meet our quality standards before shipping them out.
Delivery Times
After your order is processed and dispatched, you can expect delivery within 6 to 10 business days (Monday to Friday).
Tracking Your Order
We believe in keeping you in the loop. Once your order ships, you’ll get a tracking number and a link to follow your package’s journey in real time, from our warehouse to your doorstep.
Our Commitment to You
We know how important it is to receive your items on time, which is why we partner with trusted carriers to ensure reliable delivery. If there’s ever a delay or issue, our friendly customer support team is here to help. Just reach out to us at info@arkoala.com, and we’ll resolve it as quickly as possible.
A Few Things to Keep in Mind
Unexpected Delays
Sometimes, delays happen due to things like weather, customs, or local restrictions. If this happens, we’ll keep you updated and let you know what to expect.
Shipping Address
Double-check your shipping address before you place your order! Once your order is processed, we’re unable to make any changes.
Customs and Duties
If you’re ordering from outside Australia, there may be customs fees or import duties at the destination. While shipping is free on our end, any additional charges are the responsibility of the customer.
Need Help?
We’re here to make your experience as smooth as possible. If you have any questions or need assistance, don’t hesitate to contact us at info@arkoala.com,
Phone: +61 488 879 406
Thank you for choosing Arkoala!