Frequently Asked Questions

Delivery times vary depending on your location and selected shipping method. Typically, orders within Australia are processed within 1 to 2 business days, while our standard delivery time is 6 to 10 business days. For more accurate estimates, please refer to our Shipping Policy page or contact our customer support team.

Our services are currently available within Australia.

Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number and a link to track your package. If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

To initiate a return, please contact our customer support team. You can reach us via email at info@arkoala.com. Our dedicated team will guide you through the return process and provide you with the necessary instructions and return authorization.

Our return policy allows for hassle-free returns within 30 days of the purchase date. Items must be in their original condition, unworn, and with all tags attached. Please note that returns are subject to a return shipping fee, which you need to cover. For more details, please refer to our Returns Policy page.

Yes, we accept exchanges. In this situation please contact us at: info@arkoala.com

We do not permit cancellations. Once you receive your confirmation email, that's it, the order is coming and that's final (we put great emphasis on speed and so our system does not even have the cancellation option).

You can obviously return it later, but you're gonna have to pay for the shipping costs.

Our sizing typically follows standard sizing charts on the product page. We recommend referring to our size guide, available on each product page, to find the best fit for you. If you have specific questions about sizing or need assistance, please don't hesitate to contact our customer support team for personalized guidance.

At Arkoala, we strive to offer a diverse range of sizes to accommodate various body types and preferences. While we may carry petite or plus sizes in select styles, availability can vary. We encourage you to explore our collection or reach out to our customer support team for assistance in finding the perfect fit for you.

If your piece doesn't fit properly, we understand your disappointment and want to make it right. Please refer to our return policy for information on initiating a return or exchange. Our customer support team is also available to assist you in finding an alternative size or style that better suits your needs. Your satisfaction is our priority, and we're here to ensure you find the perfect fit.

To ensure the longevity of your item, we recommend following the care instructions provided on the garment's care label. In general, most of our items are machine washable or dry cleanable. However, delicate fabrics or embellishments may require special care. For specific care guidelines, please refer to the product description or contact our customer support team for assistance.

Ironing or steaming your item can help maintain its crisp appearance and remove wrinkles. However, it's essential to follow the care instructions provided on the garment's care label. Some fabrics may be sensitive to high heat and require lower temperature settings or steam-only treatment. If you have any concerns about ironing or steaming your item, please contact our customer support team for advice.

If your item becomes damaged due to wear or unforeseen circumstances, we recommend reaching out to our customer support team as soon as possible. Depending on the nature of the damage, we may be able to assist you with repair options or provide guidance on next steps. Your satisfaction is important to us, and we're here to help resolve any issues you may encounter with your item.